Four common mistakes
With a wide variety of offerings on the market, many of which have overlapping functionality, even knowing where to begin can be overwhelming. Healthcare organizations have to be vigilant in their approach to avoid making four very common mistakes, said Paul Coyne, RN, senior director, clinical informatics and advanced practice nursing at the Hospital for Special Surgery in New York City.
“First, having a primary goal of selecting the application, or suite of applications, that have the most robust features at the lowest price point,” Coyne said. “Second, implementing many applications with overlapping functionality to placate various internal stakeholders. Third, thinking that a clinical communication tool will magically solve all of your process problems. And fourth, choosing a tool because many other organizations use it and you don’t want to fall behind.”
All of these pitfalls can be avoided by ensuring that every decision along the way is made with one primary goal in mind: To comprehensively examine the organization’s unique needs and implement a technology stack that meets them optimally, he advised.
“This is true for every kind of technology, but it is particularly important for a communication technology tool,” he said. “Why? Because without the input and buy-in of the entire organization, and most important those on the front lines, the tool will have minimal return on investment. Implementing clinical communication technology takes a very large time and resource commitment to do right, but if you can’t commit to doing it right, it’s better not to attempt it at all.”
Healthcare organizations have to remember that they are only provided tools in the form of software, and it’s the responsibility of everyone in the organization to ensure collective use and internal optimization of those tools, he added.
Article by Bill Siwicki.